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South Pole Software Support

  • Announcements

    • ★ iVI 4 Crashing On Open Subtitles Download
    • iVI 4 now available on the Mac App Store
  • Versions of IVI

    • Shipping Versions
  • iVI Frequently Asked Questions

    • Configuring Plex to Use iVI Metadata from a File
    • How To Look Up Show Metadata Based on show ID
    • What do the colors mean on the Subtitles list?
    • iVI 4.0 Meta-Data Preferences
    • Where does iVI store cached files during conversion?
    • Automation isn't working for me...
    • iVI isn't setting the HD flag correctly...
    • iVI Pro isn't recognizing my license, what can I try?
    • How can I write a metadata lookup plugin?
    • iVI is having trouble automatically looking up the right metadata for a show
    • Why is VOB support removed from the App Store version of iVI?
    • Does iVI support h.265 source files?
    • TV Show artwork isn't being shown on iOS 8
    • I've lost my license how can I find it again?
    • Why has Turbo 264 support been removed?
    • What do the icons mean in the iVI main window?
    • I'm dropping a file on iVI but it's not showing in the main iVI window
    • Why can't I turn off a DVD subtitle?
    • iVI is changing my video from 16:9 / iVI is squashing my video
    • How can I join parts of a video together?
    • How can I import video into iMovie?
    • How can I see Actor, Producer, Director and Full Description for a show in iTunes?
    • How can I get the best quality when I use iVI to convert files for Video Editing?
    • How does iVI determine the file type?
    • Applescript Post Processing
    • I can't find the license manager...
    • Can I reorder the conversion Queue?
    • Can iVI import SRT files automatically?
    • iVI tries to start but crashes almost immediately
    • I can't hear any audio when I play back my converted video or DVD import